Shipping policy

Please ensure to book your complimentary training on eligible equipment. Untrained use by the customer will void your warranty.
1 year warranty on the equipment and personalized assistance. We do not make money refunds.
Upon receiving your new unit, please open the package and inspect for any dents, scratches, cracks or missing components. Should your unit have any of the above stated issues, please submit a ticket at https://mybeautymax.com/support with subject as “New (device name) - (condition)” and add any supporting photos within 7 days of receiving.
My Beauty Max is not responsible for revenue loss due to downtime required for repair, replacement, or shipping time.
Failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, mishandling or tampering, or improper maintenance are conditions not covered. All incurred costs will be the responsibility of the customer.
Warranty covers needed repair parts and labor cost for repairs, the customer is responsible for all incurred shipping costs to and from My Beauty Max. All our warranties are covered in our facilities located in Miami.
The customer is responsible for notifying our company of equipment malfunction and must obtain authorization prior to shipping equipment back to My Beauty Max for any repair or replacement. My Beauty Max will not accept any returned unit without previous written authorization from a Customer Service representative.
Accessories and normal wear and tear of equipment parts are not covered in this warranty.

Refund And Return Policy

Obtain pre-authorization for returns from My Beauty Max by contacting your representative. Should you not have an assigned representative, please contact us at +1 (305) 984-9757.
We do not accept refunds
Return shipping costs are at the expense of the customer.
Items must be in brand-new condition, unused, and returned in original packaging. We strongly recommend you keep the packaging of a product for 30 days after receiving it.
Damage of the equipment due to unauthorized product modifications, improper voltage supply, abuse, improper packaging, or inappropriate use/use prior to being trained by an authorized My Beauty Max is not covered by this warranty.
Items returned within the first 30 days without the original packaging or in used/not sellable condition are subject to a 30% restocking fee. My Beauty Max reserves the right to refuse any returns depending on the condition of the returned item.
Customers are responsible for properly packaging products for return to the My Beauty Max facility to avoid any possible damage during shipping transit. Any damage resulting from inappropriate packaging/insufficient protection inside the shipped box is at fault of the customer. Each accessory must be packed individually and carefully protected with bubble wrap, styrofoam, or a similar material and any screen on the unit must also be carefully covered during transportation. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.
Custom products are final sale and are not eligible for returns, exchanges, changes, or alterations.
Shipping charges for returned or exchanged products are the responsibility of the customer and are non-refundable.
Any shipping and handling damages must be reported to My Beauty Max within 24 hours of receiving a product.