Refund policy

Last updated: October 28, 2026

This policy explains how to return equipment purchased from My Beauty Max and how refunds, exchanges and store credit work.

Return period

You may request a return within 14 calendar days from the date you receive your order. After this period, issues are handled under our Equipment Warranty for manufacturing defects.

Conditions

  • The equipment must be unused, in its original condition, with all components, accessories, manuals and original packaging.
  • It must not show signs of use, damage, modification or improper handling.
  • Missing or damaged components may result in the return being rejected or in a deduction from the refund.

Return authorization (RMA)

Before sending anything back, request a Return Merchandise Authorization (RMA) by email at info@mybeautymax.com with your name, order number, purchase date, model and serial number, reason for the return and photos or videos if applicable. Returns sent without an RMA will not be accepted. We will give you the return address once the request is approved.

Return shipping

The customer pays the return shipping cost, unless the return is due to our error (wrong item shipped) or a verified defect. Returns must be properly packed, insured and shipped with tracking. Each accessory must be wrapped individually and any screen must be protected. My Beauty Max is not responsible for items lost or damaged in transit when the return was not insured or tracked.

Restocking fee

Approved returns of equipment in new condition may be subject to a restocking fee of up to 20% of the product price to cover inspection, handling and repackaging. The fee is deducted from the refund. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect the equipment, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days after approval (your bank may take additional time to post the credit). For purchases made with financing, we coordinate the refund with the financing provider so it appears as a credit on your account. Instead of a refund, you may choose an exchange or store credit.

Damaged or incorrect items

Inspect your order on delivery. Report shipping damage, wrong items or missing components within 7 days of delivery to info@mybeautymax.com, with photos and your order number, so we can resolve it.

Non-returnable items

  • Equipment that has been used, modified, repaired by third parties or operated under improper conditions.
  • Consumables, cartridges, tips, needles, creams, serums and hygiene products once opened.
  • Individual spare parts and accessories, unless they were part of a complete machine kit.
  • Courses, workshops and training, once scheduled.
  • Products sold as final sale or custom orders.

This policy does not limit any rights you may have under applicable law.